Knowledge of analytical and problem solving skills are sought. Knowledge of major operating systems, telecommunication protocols, IT security, management of local and wide area networks, personal computers and office software systems is required. Patience, courtesy, availability, sensitivity, communication skills and pedagogy are sought qualities. Bilingualism is required.
- Support the administration of Microsoft Server or Novell networks.
- "HELPDESK" technician’s immediate support to users in a computer network and Internet environment.
- Level II technician and installation and optimization of systems and networking software.
- Assembly technician and configuration of computers and peripherals.
- Preventive maintenance and troubleshooting technician, and updating systems.
- Computer Systems Technical Advisor
Computer Network Technicians (2281)
Qualification and skills most often required
- 2281 Computer Operators, Network Operators and Web Technicians*
- 2282 User Support Agents *
In-depth knowledge of operating systems and an ability to assess the vulnerability of networks, various protocols and telecommunication systems are sought. A certification confirming the mastery of a specific technology (eg. Cisco, Microsoft, Novell, etc.) can be an asset. The sense of organization and planning skills for customer service and the ability to work under pressure are qualities. Skills, technical knowledge and experience required by employers are often based on different systems used in their business. Bilingualism is often required.
Origin of labor needs
The application is due in particular to the development of computer networks and the growth of electronic commerce, online services and Internet telephony (VoIP). The concern and the need for companies to protect critical information because of intrusion attempts, the large number of viruses and hackers action lead to demand for skilled labor, assigned to network security computer. The popularity of mobile phones and the Internet telephony (VoIP) also help maintain the demand for labor. The demand comes from companies active in various sectors, including public administration and professional, scientific and technical services (eg consulting firms in IT).
User Support Agents (2282)
Origin of labor needs
The increasing business information and the growing number of workers who use computer tools bring companies to provide direct assistance or online assistance to users and users of information technology and communications, creating needs for labor in this profession. Increasing access to the Internet, the development of new operating systems and platforms as well as the growing popularity of personal digital assistants multifunction increase the need for labor. This profession knows a rolling of its workforce. The acquisition of experience and training are also encouraging mobility to other occupations computer which offer better conditions.
Nature of Work
The support of computer networks technicians establish and operate LANs and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment, service them and coordinate the use. The computer network technicians set up Internet and Intranet Web sites and equipment and software Web servers and provide maintenance. They monitor and optimize network connectivity and network performance. They work in IT services in the private and public sectors. Supervisors of computer network technicians are included in this group
Fields of interest
Fields of Interest
- • Write, communicate and inform
- • Work with numbers
- • Work in computing and information and communications technology
The support of computer networks technicians perform some or all of the functions :
- maintain, search for failures and administer the use of local area networks (LANs), wide area networks (WANs), mainframe and peripheral equipment networks of workstations computer and Internet connections;
- test and install computer hardware, software, networking, software operating systems and software applications;
- Use master consoles to monitor the performance of computer systems and networks and co-ordinate access and use of computer networks;
- Provide problem-solving services to network users;
- install, maintain and upgrade hardware and Web servers software and find and fix problems;
- implement traffic control software and network security, and optimize server performance;
- Perform start up and routine service and maintain control records;
- Perform backup and recovery of data;
- testing and safety checks and quality;
- control and monitor the use of e-mail, browsing the Web and other software;
- perform the scripting shell and other basic scripting tasks;
- supervise, as appropriate, other workers in this group.